Contact New Whiteland Water Restoration

What should you do before the crew gets to your New Whiteland home?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• If the leak is at the washer, close both valves behind it. If it's anywhere else, close the main valve.
• If the water came up through a floor drain or a toilet, treat it as sewage and stop running water anywhere in the house so you don't add to the backup.
• Storm water usually gets in through window wells or the joint where the floor meets the wall. Move what you can to a dry room.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What details help the crew show up ready in New Whiteland?

A few details on the first call help the crew plan the visit before they leave.

• What started it, if you know, like a burst pipe or rain coming in.
• Whether anything came up through a basement floor drain, since older sewer lines in New Whiteland can back up in heavy rain.
• How deep the water is in the basement and whether it has reached the furnace or water heater.
• When it started, even if it's a guess.
• Roughly when the house was built. Much of New Whiteland went up in the 1950s to 2020s, and the age points the crew toward likely trouble spots.
• If the water came from the unit above or next door, so we know whose plumbing to look at.
• A good callback number, in case the call drops.

It's fine to guess on any of these, and the crew will confirm the details on site.

What happens on site after you call?

The visit opens with the source and safety, since drying can't start while water is still coming in.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

Sewage backups add a cleaning and disinfecting step, and the crew will tell you which soaked materials can be cleaned and which have to come out.

If you go ahead, the crew removes standing water, sets up drying equipment and checks the readings on return visits until the wet materials are dry.

Why do the age and layout of your New Whiteland home matter on the call?

With homes in New Whiteland built anywhere from the 1950s to 2020s, it helps to know which decade yours came from. Typical houses here are ranch and two story homes. Homes here sit on full basements and crawl spaces, and each one takes on water a little differently. If your house has its original cast iron sewer line, a slow drain or a gurgling toilet can be an early warning. Being near Grassy Creek means storm water and a high water table are part of the picture, so tell us if the water came from outside. Share what you know about the house on the call, even if it's a rough guess.

Does this page cover your part of New Whiteland?

You can reach the crew from anywhere in New Whiteland, including these neighborhoods:

• Break-O-Day Subdivision · built mostly in the 1960s, most with basements
• Tracy Commons · many on slabs
• Hilltop Commons · homes from the 1970s, basements are common
• Country Gate · much of it from the 1990s to 2000s, many with finished basements
• Westbrook Drive Area · much of it from the 1950s to 1960s

This number also takes calls from nearby Whiteland, Smokey Row Estates, Providence Green, Raintree Village, Olive Branch Manor, Hunters Pointe, Featherstone and Bargersville. For addresses near the edge of the service area, call and the team will check whether a crew can get there. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do callers in New Whiteland want to know first?